STITCHED STORY
Contact Us
Questions about your order? We’re here to help.
HOW CAN WE HELP?
Have a question about your order, customization, shipping, returns, or one of our products?
We're here to help.
For questions about an existing order, please include your order number so we can assist you more efficiently.
MAILING ADDRESS
Stitched Story
26814 Vista Ter
Lake Forest, CA 92630
United States
ORDER SUPPORT
If you're contacting us about an existing order, please include:
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Your order number
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The email address used to place the order
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A brief description of your question or issue
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Clear photographs, if your item arrived damaged or incorrect
CUSTOMIZATION CHANGES
If you need to change personalization details after placing an order, please contact us as soon as possible.
Because production may begin before your order ships, we cannot guarantee that changes will be possible once customization has started.
RETURNS & EXCHANGES
We offer free 14-day returns and exchanges.
If you need assistance with a return or exchange, please email info@stitchedstory.com with your order number and the details of your request. Our team will guide you through the next steps.