FAQs
ARE ALL STITCHED STORY PRODUCTS CUSTOMIZED?
Yes. All Stitched Story products are customized according to the options you select when placing your order.
Depending on the product, customization may include names, text, icons, designs, colors, sizes, styles, or other personalized details.
HOW DO I PERSONALIZE MY ORDER?
Available personalization options are shown directly on the product page.
Simply select your preferred options and enter any requested personalization information before adding the item to your cart.
Please carefully review all names, spelling, capitalization, sizes, colors, and other selections before placing your order.
CAN I CHANGE MY PERSONALIZATION AFTER PLACING AN ORDER?
Please contact us as soon as possible at info@stitchedstory.com if you need to make a change.
We will do our best to help, but because customized orders may enter production quickly, changes cannot be guaranteed once production has begun.
CAN I CANCEL MY ORDER?
Please contact us as soon as possible if you would like to cancel your order.
Because our products are customized, orders that have already entered production, customization, fulfillment, or shipping may no longer be eligible for cancellation.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders are typically processed and shipped within 3 business days after the order is placed.
This is the processing time before your package is handed over to the shipping carrier. Delivery time is separate and depends on the shipping method and destination.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout based on factors such as your destination, package size and weight, and selected shipping method.
WHERE DO YOU SHIP?
We currently ship throughout the United States.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
CAN I RETURN OR EXCHANGE A CUSTOMIZED ITEM?
Because all Stitched Story products are customized specifically for each order, we generally cannot accept returns or exchanges for change of mind, incorrect size or color selections, or personalization details submitted incorrectly by the customer.
If your product arrives damaged, defective, or different from what you ordered, please contact us and we will review the issue.
WHAT IF I ENTERED A NAME OR PERSONALIZATION INCORRECTLY?
Customers are responsible for reviewing personalization information before placing an order.
If you notice an error after ordering, contact us immediately. If production has not yet begun, we may be able to update your order.
Once customization has started, changes may no longer be possible.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please email info@stitchedstory.com with your order number, a description of the issue, and clear photographs when applicable.
We will review the issue and determine the appropriate resolution.
WHAT IF MY PACKAGE IS LOST?
If your tracking information indicates an issue or your package appears to be lost in transit, please contact us at info@stitchedstory.com.
We will review the shipment information and work with the shipping carrier where necessary.
WILL THE COLOR LOOK EXACTLY THE SAME AS IT DOES ON MY SCREEN?
We make every effort to display product colors accurately.
However, slight differences may occur due to screen settings, lighting, photography, materials, and production methods.
HOW DO I CONTACT STITCHED STORY?
You can reach us at:
info@stitchedstory.com
Please include your order number when contacting us about an existing order so we can assist you more efficiently.