FAQs

Yes. Stitched Story products are customized according to the options available on each product page.

Depending on the item, customization may include names, text, icons, designs, colors, sizes, styles, or other personal details.

Available customization options are shown directly on each product page.

Simply select your preferred options and enter any requested personalization details before adding the item to your cart.

Please review all names, spelling, capitalization, sizes, colors, and other selections carefully before placing your order.

Please contact us as soon as possible at info@stitchedstory.com with your order number and the changes you would like to make.

We will do our best to help, but changes cannot be guaranteed once production or customization has begun.

Please contact us as soon as possible if you would like to cancel your order.

Because our products are made to order, cancellation may no longer be possible once production or customization has begun.

If your order has already entered production, please contact us to discuss the available options. This does not affect your rights under our returns and exchanges policy or applicable law.

Because our products are made to order, production typically takes 7–10 days before shipment.

Shipping generally takes an additional 5–7 days after your order has been dispatched.

These timeframes are estimates and may vary during holidays, busy periods, or circumstances beyond our control.

We offer free shipping on U.S. orders of $118 or more.

For orders below $118, shipping costs are calculated at checkout based on the destination, package size and weight, and selected shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

We currently ship throughout the United States.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Yes. We offer free 14-day returns and exchanges.

If you would like to return or exchange an item, please contact us at info@stitchedstory.com with your order number and the relevant details.

Our team will provide instructions and help you with the next steps.

Please contact us immediately with your order number and the correct personalization details.

If production has not begun, we may be able to update your order. Once customization is underway, changes may no longer be possible.

If you have already received your order, please contact us to discuss the available options under our returns and exchanges policy.

Please email info@stitchedstory.com with your order number, a description of the issue, and clear photographs when applicable.

We will review the issue and help you find an appropriate resolution in accordance with our returns and exchanges policy and applicable law.

If your package appears to be lost in transit or the tracking information indicates a delivery issue, please contact us at info@stitchedstory.com.

We will review the shipment information and work with the shipping carrier where necessary to determine the next steps.

We make every effort to display product colors as accurately as possible.

However, slight variations may occur due to screen settings, lighting, photography, materials, and production methods.

You can reach us at info@stitchedstory.com.

If you are contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.