SHIPPING & RETURNS
SHIPPING
We currently ship throughout the United States.
Shipping options and shipping costs are calculated at checkout based on factors such as the destination, package size and weight, and selected shipping method.
ORDER PROCESSING
Because all Stitched Story products are customized, each order requires processing before shipment.
Orders are typically processed and shipped within 3 business days after the order is placed.
Processing times may occasionally be affected by holidays, peak periods, unusually high order volume, or other circumstances outside our reasonable control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
DELIVERY
Delivery times vary depending on your location, shipping method, and shipping carrier.
Delivery estimates shown at checkout or provided by the carrier are estimates and are not guaranteed unless expressly stated otherwise.
Carrier delays may occasionally occur due to weather, holidays, service disruptions, or other circumstances outside our reasonable control.
RETURNS & EXCHANGES
All Stitched Story products are customized according to the options selected when your order is placed.
Because customized products are made specifically for each order, we generally cannot accept returns or exchanges for change of mind, incorrect size or color selections, or personalization details submitted incorrectly by the customer.
Please carefully review your size, color, spelling, personalization, and other selections before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@stitchedstory.com.
Please include your order number, a description of the issue, and clear photographs when applicable.
We will review the issue and work with you to provide an appropriate resolution.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible.
Because each order is customized, we cannot guarantee that changes or cancellations can be made after an order has been submitted.
Once your order has entered production, customization, fulfillment, or shipping, changes or cancellations may no longer be possible.
LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us at info@stitchedstory.com.
Please provide your order number and any relevant tracking or package information.
We will review the issue and work with the shipping carrier where necessary to determine the appropriate resolution.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has shipped, we may not be able to change or redirect the delivery address.
CONTACT
If you have any questions about shipping, returns, or your order, please contact us at:
Stitched Story
Email: info@stitchedstory.com
26814 Vista Ter
Lake Forest, CA, United States