Shipping & Returns

SHIPPING

We currently ship throughout the United States.

Shipping options and any applicable charges are displayed at checkout based on factors such as your destination, package size and weight, and selected shipping method.

FREE SHIPPING

We offer free shipping on U.S. orders of $118 or more.

For orders below $118, shipping charges are calculated and displayed at checkout before payment.

ORDER PROCESSING & PRODUCTION

Because Stitched Story products are made to order, each order requires time for customization and preparation before shipment.

Production typically takes 7–10 days after your order is placed.

Production times may occasionally vary due to holidays, peak periods, high order volume, or other circumstances beyond our reasonable control.

If your order experiences a significant delay, we will provide an update and discuss the available options.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

DELIVERY

Shipping typically takes 5–7 days after your order has been dispatched.

Delivery times may vary depending on your location, shipping method, and shipping carrier.

Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier delays may occasionally occur due to weather, holidays, service disruptions, or other circumstances beyond our reasonable control.

RETURNS & EXCHANGES

We offer free 14-day returns and exchanges.

If you would like to request a return or exchange, please contact us at info@stitchedstory.com with your order number and the details of your request.

Our team will provide instructions and help you through the return or exchange process.

We recommend reviewing your size, color, spelling, personalization, and other selections carefully before placing your order to help avoid any unexpected issues.

This policy does not limit any rights you may have under applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@stitchedstory.com.

Please include your order number, a description of the issue, and clear photographs when applicable.

We will review the information and work with you toward an appropriate resolution in accordance with our returns and exchanges policy and applicable law.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible.

Because our products are made to order, we cannot guarantee changes or cancellations once production or customization has begun.

If your order has already entered production, please contact us to discuss the available options.

This does not affect any rights you may have under our returns and exchanges policy or applicable law.

LOST OR DAMAGED PACKAGES

If your package appears to be lost in transit or arrives damaged, please contact us at info@stitchedstory.com.

Please provide your order number and any relevant tracking information or photographs.

We will review the issue and work with the shipping carrier where necessary to determine the appropriate next steps.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has shipped, we may not be able to change or redirect the delivery address.

CONTACT

If you have any questions about shipping, returns, or your order, please contact us at:

Stitched Story

Email: info@stitchedstory.com

26814 Vista Ter

Lake Forest, CA 92630

United States